Why what a company does internally always becomes what the world experiences externally. When the United Airlines passenger removal video went viral in 2017, most people blamed the flight attendants. That was the wrong conclusion. What that moment revealed was a brand promise with no… Read more >
Here’s a new piece on AI, brand value and a recent conversation that spurred my thinking. A longtime friend and past client, a former CFO who moved into the CEO role, shared that the AI conversation among CEOs is shifting. It is no longer… Read more >
Image: Watercolor study from a 2023 workshop with my college art professor, mentor and iconic artist, Louise Freshman Brown. Visibility can get attention. Messaging can create interest. But neither one gives a brand the power to last if there is no clearly formed foundation… Read more >
Brand loyalty is falling. Purpose-driven consumers are rising. And somewhere in that gap lives a question every organization should be asking. My dad was an insurance man people called the Macy’s Santa Claus. He’d tell you straight if you didn’t need what he was… Read more >
There is a particular kind of overwhelm that happens when too many things start asking for you at once. The book needs attention. Client work needs movement. The house needs something. Life administration keeps inching forward with its hand up. None of it is… Read more >
ChallengeAlthough Easter is an important season for confectioners, Peterbrooke had historically struggled to gain strong traction during the holiday. Big box retailers and grocery stores offered convenient, lower-priced candy and ready-made baskets, and many shoppers did not feel a compelling enough reason to choose… Read more >
Most leaders think brand work begins when it becomes visible. They start with messaging, a new website, updated visuals, a campaign or customer-facing language. By the time the conversation reaches brand, the business is often already trying to solve either a strategic problem or a… Read more >
If you have heard me speak on brand or worked with me, you know I emphasize brand clarity, consistency and connectivity. While listening to Alexa’s Flash Briefing, I heard a highlight about the issuance of the three-point seatbelt U.S. patent on July 10, 1962… Read more >
My first mentor in brand, Tom, forever changed my understanding of brand. (See Plain Talk post 1 and post 2 for that part of the story.) With the Winn Dixie agency of record account, a new agency officially launched. Tom and Frank offered me… Read more >
Tom and I partnered on a pitch for a Winn Dixie campaign (If you don’t know who Tom is, read my first blog in this series here). It was great fun, and we won the account. Of course, a key component of our team was… Read more >
Many years ago, I thought I understood brand. I was brand loyal. I was a designer and owned a creative shop. We developed a vast number of logos with all the usual print and digital materials that follow. We produced company letterhead packages, brochures, websites,… Read more >
Of course, it must grow while maintaining its reputation and profits. When brand extensions, product lines and new products are developed, strategic questions arise on how we manage these valuable brand assets. The answers have an effect on value creation and brand capital. This is… Read more >
Over the years I’ve heard from many clients how great their customer service is. Yet, many of them have no protocol that enables the employee to handle a customer issue on the spot. Why not give the employee authority to make decisions below a certain… Read more >
While the times may change, your reason for branding won’t. By Jennifer Holland, Certified Brand Strategist, Holland People+Brands Sure, the way the marketplace works today is very different from the way it did even just a few years ago. For example, remember when companies spent… Read more >
Six Words to Breathe Life into Your Brand Communications By Jennifer Holland, Certified Brand Strategist, Holland People+Brands The Promised Land of all brand communications is potential customers’ minds. In their minds is where your brand lives. It’s where your brand is judged, believed, ignored, desired,… Read more >
By Jennifer Holland, Certified Brand Strategist, Holland People+Brands You have a business, and you have a product or service to sell. That’s good news. But I’ve got bad news for you, too: The marketplace doesn’t care. Yes, your product or service is very important to… Read more >
By Jennifer Holland, Certified Brand Strategist, Holland People+Brands While at the airport the other day, I saw some of the best examples of good branding. No, it wasn’t in all the airport banners, advertisements, and point-of-purchase displays (most of which were bad examples, actually.) It… Read more >
By Jennifer Holland, Certified Brand Strategist, Holland People+Brands First, let me apologize. If you’re reading this, and it seems like I am talking about you, I’m sorry. I don’t want to embarrass you. But, you know who you are. I was at an open house… Read more >
By Jennifer Holland, Certified Brand Strategist, Holland People+Brands Some people scoff and snicker at this brand point, but they are wrong. In my Build Your Brand workshops, I often compare and contrast famous brands, such as Super 8 and The Ritz Carlton. I’ll ask what… Read more >
By Jennifer Holland, Certified Brand Strategist, Holland People+Brands I hope you answered all the provocative questions I asked you last month about your business and your values. If not, go here before you move forward with this article about creating your perfect customer. Now, let’s… Read more >
By Jennifer Holland, Certified Brand Strategist, Holland People+Brands Last month, I talked with you about the right answer to a question almost everyone gets wrong. If you missed it, you can see it here. This month, as promised, let’s discover the who, what, why and how… Read more >
By Jennifer Holland, Certified Brand Strategist, Holland People+Brands “How does the subconscious mind make decisions?” That’s a question posed by the Neuroeconomics Lab at the UCLA Brain Research Institute. According to neuroscientists at the Institute, the brain’s limbic system—which governs our emotions—often overrides the areas… Read more >
By Jennifer Holland, Certified Brand Strategist, Holland People+Brands I often ask participants in my Build Your Brand Workshops this question, and the typical answers I hear are that a brand is a “logo,” “name,” “tagline,” or palette of “colors, fonts and icons.” Well, the truth… Read more >
By Jennifer Holland, Certified Brand Strategist, Holland People+Brands Today, business success requires new ways of thinking and operating. No longer can prospects simply be told you are “the best” to have droves of customers buying your product or service. Instead, you must clearly articulate “why… Read more >
By Jennifer Holland, Certified Brand Strategist, Holland People+Brands Successful companies track performance. They create success metrics to see weekly, monthly and quarterly trends. This kind of visibility in a business is often referred to as KPI’s, or key performance indicators. These KPI’s create a… Read more >
“Nearly all men can stand adversity, but if you want to test a man’s character, give him power.” — Abraham Lincoln Social media gives people power. Anyone with a social media account has immediate influence and authority, whether it’s earned or not. An online… Read more >
For the growth-oriented entrepreneur, it can seem overwhelming to create a new brand or to consider a rebrand. Yet, for the visionary who perseveres, the results can be life altering for the business. Identifying the brand at the core—at its molecular level—and bringing it to… Read more >
Just as business leaders often obsess about their company’s brand reputation, leaders in the education sector are understandably concerned about their school’s perceived image and value. But they don’t manage their brand as a strategic asset, often relegating this powerful commodity to marketing. BIG MISTAKE!… Read more >
“Aligning a company’s people strategy with its business strategy and brand strategy” The international Journal of Brand Strategy published this research article, co-authored by Jennifer Holland and business partner Jackie Weathers in the Autumn/Fall 2013 volume. Based in London, England, the Journal of Brand Strategy… Read more >
I was talking with someone just the other day and they used a hashtag in conversation…actually spoke the hashtag out loud. Have we all gone mad?! Has this tiny symbol now become part of our spoken language? Do I need to comment on my conversation… Read more >
Jennifer Holland was published in the January issue of Advantage Business Magazine. She introduces why PEOPLE are the essential element of a company’s brand and explains her methodology through her brand model — the Holland Helix®. Many company’s get the brand and the business piece… Read more >
Sticks and stones may break my bones, but words will never hurt me. Never? I’m sure many of us can remember ugly words that were said to us as a child or adolescent. You try to let go of them but they leave a feeling… Read more >
Today we celebrate the life and memory of Dr. Martin Luther King, Jr., who forever left his mark on our country with his famous “I Have a Dream” speech delivered on the steps of the Lincoln Memorial that historic day. His passion to put an… Read more >
A recent economic report showed that the country’s economy is slowly but surely improving, which is good news for every business. But regardless of the state of the country, branding is always important. Ad Week says that when companies pull back their branding and… Read more >
I don’t think education has ever been more important than it is now. A student can’t just stop with a high school diploma—he has to keep going, either to college or a trade school. There’s a lot of competition to get students, but if a… Read more >
When companies think about the final point of contact—or touchpoint—for generating brand loyalty, they usually focus on the customer. After all, customers buy your product, recommend it to friends and are less likely to switch brands. Equally critical to customer satisfaction and long-term loyalty are… Read more >
